Privacy Policy

1.1 Information You Provide to Us

• Account Information: Name, email address, company details, and billing information when you register for AlgoTell CRM.
• Lead & Contact Data: The names, phone numbers, email addresses, and other details of the leads you upload into our dialer system.
• Telecalling Data: Scripts, SMS templates, disposition codes, and notes entered by your agents during or after calls.

1.2 Information Collected Automatically via Telephony

• Call Logs & Metadata: Timestamps, call duration, caller ID, destination numbers, and call status (e.g., answered, missed).
• Call Recordings: If you enable the call recording feature, we securely store the audio files of your telecalling sessions for quality and training purposes.
• Device & Usage Data: IP address, browser type, and interaction metrics to ensure our auto-dialer and platform run smoothly.

As a telecalling CRM, our primary use of data is to facilitate your communication with leads. We use collected data to:

• Power Telephony Features: Route calls, execute auto-dialing campaigns, and send automated SMS follow-ups.
• Generate Analytics: Provide you with call reports, agent performance metrics, and lead conversion rates.
• Improve Call Quality: Store and playback call recordings (only when enabled by your admin) for your internal QA and training.
• Platform Security: Monitor call volumes to prevent spam, telecom fraud, and abuse of our systems.
• Provide Support: Assist you in troubleshooting dialer issues or CRM integrations.

We do not sell your leads or telecalling data. We only share information to provide our services:

• Telephony & SMS Carriers: We transmit phone numbers and audio data to trusted telecom providers (e.g., Twilio, local carriers) strictly to connect your calls and deliver SMS.
• Infrastructure Providers: We use secure cloud providers (like AWS) to host the CRM and securely store call recordings.
• Legal & Compliance: If required by telecom regulations, law enforcement, or to investigate illegal activities such as spoofing or harassment.

Telecalling data is sensitive, and we treat it with the highest security standards:

• Encrypted Audio: Call recordings are encrypted at rest and accessible only to authorized users within your organization.
• Access Controls: You have full control over which agents or managers can export leads, listen to call recordings, or view reports.
• Network Security: SIP/VoIP traffic and web traffic are secured using TLS/SSL encryption to prevent eavesdropping.

We retain your data based on your subscription and settings:

• Call Recordings: Recordings are retained for the duration specified in your storage plan (e.g., 30, 90, or 365 days) and are permanently deleted afterward to save space and protect privacy.
• Lead Data: Your CRM contacts are retained as long as your account is active.
• Account Termination: Upon cancellation, you have a 30-day grace period to export your leads and call logs before they are securely purged from our servers.

As an AlgoTell customer, you have the right to:

• Access, modify, or delete the lead data and call recordings you have uploaded or generated.
• Export your telecalling data (logs, recordings, contacts) in a structured format.
• Request permanent deletion of your account and all associated telecalling data.

Note regarding End-Users (Your Leads): If an individual you called wishes to exercise their privacy rights (like opting out of calls), it is your responsibility as the Data Controller to update their status in the CRM. AlgoTell provides tools (like "Do Not Call" lists) to help you comply.

The AlgoTell web application uses cookies strictly to:

• Keep your agents securely logged in during their shift.
• Maintain WebRTC connections for seamless browser-based calling.
• Monitor platform performance and latency to ensure high call quality.

To provide robust telecalling features, we integrate with:

• Telephony Infrastructure: Services to route calls and provision phone numbers.
• Payment Processors: Stripe (for your subscription).
• CRM Integrations: If you connect AlgoTell to external CRMs via API, data will be shared according to the permissions you grant.

When using our auto-dialer and telecalling CRM, you agree to comply with all relevant telecom regulations in your jurisdiction (such as the TCPA in the United States, GDPR in Europe, or TRAI regulations in India).

You are solely responsible for ensuring you have the legal right (and explicit consent, where required) to contact the leads uploaded to AlgoTell CRM and to record telephone conversations. AlgoTell provides "Do Not Call" (DNC) list features and recording disclaimers to assist you in remaining compliant.

We may update this Privacy Policy to reflect changes in our telecalling features or telecom regulations. We will notify account administrators via email regarding any significant material changes.

If you have any questions regarding how we handle your telecalling data, please reach out to our privacy team at: